Refund Policy

Scope

This policy applies to Deploy Linkcore Trade Marketing advisory services (channel offer blueprints, modern trade offer kits, convenience and impulse offers, distributor offer enablement retainers, and related workshops). We do not sell physical goods, software licenses, or online checkout products on this website.

Eligibility

Refunds are considered for prepaid fees when work has not started, or when we cancel an engagement we cannot deliver. Once workshops, offer drafting, or retailer kit preparation has begun, fees are generally non-refundable except as described below.

Timeframe to request

Refund or cancellation requests should be emailed to hello@deploy-linkcore.digital within 7 days of invoice payment for unused prepaid work, or immediately if we notify you of a delivery problem. Distributor enablement retainers must be cancelled before the next billing period begins.

Full refunds

• Prepaid discovery or blueprint fees when we have not held kickoff, reviewed your promotion calendar, or produced draft offer matrices.
• Engagements cancelled by Deploy Linkcore Trade Marketing for reasons other than client breach.

Partial refunds

If an engagement is cancelled after kickoff but before final delivery, we may refund the unused portion after deducting time already spent, workshops held, and offer kits or materials prepared. Partial refund amounts are confirmed in writing.

Non-refundable items

• Completed blueprints, offer kits, POS concepts, sell-in briefs, and workshop sessions already delivered.
• Deposits that secure a start date once preparation or scheduling holds have begun, as stated on the invoice.
• Third-party production costs you purchased directly (print, sampling materials, retailer display fees).
• Work already started on channel matrices, retailer submission packs, or custom enablement calendars.

Cancellation and rescheduling

You may reschedule workshops with at least 5 business days’ notice at no extra fee. Shorter notice may forfeit that session’s fee. Client no-shows for scheduled sessions are treated as delivered time.

Deposits and no-shows

Deposits hold calendar capacity. If you cancel within 5 business days of a booked kickoff without rescheduling, the deposit may be retained. Repeated no-shows on retainer calls may end the retainer without refund for the current month.

Purchased materials and work already started

Custom offer drafts, claim language, and analysis already underway are treated as started work. Materials prepared specifically for your engagement are not returnable for a full refund once delivered in draft or final form.

Refund process and timing

Email hello@deploy-linkcore.digital or call +66 2 2210911 with your invoice reference and reason. Approved refunds are processed within 14 business days via the original payment method when possible, or bank transfer to a mutually agreed account.

Exceptions

Mandatory consumer protections under Thai law, if applicable, take precedence. Custom statements of work may specify different cancellation terms; those written terms control for that engagement.